Jonathan Ellis

Note: Your lab environment and applications are customized for your course. This feature may not be available in all lab environments.Follow the instructions below to allocate and destroy lab resou...

 Getting Started with Florida CyberHub Virtual Lab Download VTT File if needed 1. Access the FCH Virtual Lab Navigate to https://student.vle.floridacyberh...

A user goes into the lab environment and tries to allocate a set of labs for their course. After clicking allocate they are immediately receiving the message "Something Went Wrong".2. This is due t...

This error can happen when a student/faculty is logged into the VLE and attempt to launch their Virtual Machine to access the VM. The issue is that the student/faculty have 2 sets or more of cached...

To take a screenshot while in your Virtual Machine, please find the "Screenshot" button in the top right-hand corner.    1. Select the Screenshot button. This will capture what is currently on your...

Getting Started with Florida CyberHub Virtual LabDownload VTT File if needed1. Access the FCH Virtual Lab Navigate to https://student.vle.floridacyberhub.org/Links to an external site. Log in u...

You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...

You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...

This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...