Jonathan Ellis
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Articles
Recent activity by Jonathan Ellis-
How do I download files from lab computers?
Note: Your lab environment and applications are customized for your course. This feature may not be available in all lab environments.Follow the instructions below to download files from lab comput...
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How do I copy and paste in the virtual lab? (Windows File Transfer)
Note: Your lab environment and applications are customized for your course. This feature may not be available in all lab environments.Follow the instructions below to copy and paste files in your v...
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Cyber Hub Overview
Accessing Cyber HuB Definitions In the Cyber Hub, please locate your Virtual Machines, after clicking your Course and then applicable lab. This will display the Immersion UI and control panel.After...
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How do I allocate and destroy lab resources?
Note: Your lab environment and applications are customized for your course. This feature may not be available in all lab environments.Follow the instructions below to allocate and destroy lab resou...
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Getting Started with Florida CyberHub Virtual Lab
Getting Started with Florida CyberHub Virtual Lab Download VTT File if needed 1. Access the FCH Virtual Lab Navigate to https://student.vle.floridacyberh...
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Allocation - "Something Went Wrong"
A user goes into the lab environment and tries to allocate a set of labs for their course. After clicking allocate they are immediately receiving the message "Something Went Wrong".2. This is due t...
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Login - Refused to Connect
This error can happen when a student/faculty is logged into the VLE and attempt to launch their Virtual Machine to access the VM. The issue is that the student/faculty have 2 sets or more of cached...
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Taking a Screenshot in the Environment
To take a screenshot while in your Virtual Machine, please find the "Screenshot" button in the top right-hand corner. 1. Select the Screenshot button. This will capture what is currently on your...
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CIS 3213 - USF
Getting Started with Florida CyberHub Virtual LabDownload VTT File if needed1. Access the FCH Virtual Lab Navigate to https://student.vle.floridacyberhub.org/Links to an external site. Log in u...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...